Refund & Return Policy
Last Updated: June 2026
Overview
At Cresta Peptides, we are committed to providing high-quality research products and ensuring customer satisfaction. Please review our Refund & Return Policy carefully before placing an order.
Returns & Exchanges
Due to the nature of our products, we do not accept returns or exchanges for items that have been:
Used
Opened
Altered
Damaged due to misuse or improper handling
Additionally, certain products may be ineligible for return or exchange due to safety, hygiene, or product integrity requirements.
We encourage customers to carefully review product descriptions, specifications, and ordering details before completing a purchase.
Damaged or Incorrect Orders
If you receive an item that is damaged, defective, or incorrect, please contact our support team as soon as possible.
To help us resolve the issue quickly, please include:
Your order number
A description of the issue
Photos of the product and packaging (if applicable)
Our team will review your request and work toward an appropriate resolution.
Lost Packages
In the rare event that your package is lost during transit, please contact our customer support team immediately at:
Email: info@crestapeptides.com
We will work directly with the shipping carrier to investigate the shipment and, when appropriate, arrange a replacement order.
Customers will not be charged additional shipping fees for verified lost packages.
Refund Eligibility
Refund requests are reviewed on a case-by-case basis.
Refunds may be considered in situations such as:
Orders that cannot be fulfilled
Verified shipping issues
Incorrect products received
Other circumstances approved by our customer support team
Approved refunds will be issued to the original payment method used during checkout.
Processing Time
Once approved, refunds may take several business days to appear on your statement depending on your payment provider and financial institution.
Shipping Costs
Shipping charges are generally non-refundable unless:
The shipment was lost in transit
An incorrect product was shipped
The issue resulted from an error on our part
In these situations, shipping costs will be covered by Cresta Peptides or the shipping carrier.
Need Assistance?
If you have any questions regarding this Refund & Return Policy, please contact us:
Cresta Peptides
Email: info@crestapeptides.com
Instagram: @crestapeptides
We are committed to ensuring you have a positive experience and will do our best to assist with any order-related concerns.